Payments made via credit cards and debit cards are instant. It’s a simple process, person slides card, store contacts bank to verify funds, bank tells store to process. We have nothing to do with the bank. We don’t know anything, all we know is if the payment processed or if the payment is denied. We cannot contact the bank or ask why. It’s the responsibility of the customers to know. However, some customers assume the store is the bank or better yet it’s not really their fault, it’s the card readers…
Me: Oops, try it again.
Ignorant and Insufficient: What’s it say?
Me: Unable to process.
Ignorant and Insufficient: No. That can’t be right!
Slides payment card again…
Me: It says the same thing.
Ignorant and Insufficient: I know I have money in the bank!
Me: Would you like to try a different card?
Ignorant and Insufficient: No! I don’t want to try another card! Try it again!
Slides payment card…
Me: Unable to process.
Ignorant and Insufficient: Its probably your machine!
Me: It’s not our card reader. Maybe you should call your bank and see what’s going on?
Ignorant and Insufficient: Its your machine! I had this problem before!
Because we’re a customer service orientated store. We go to another checkstand. Lines are piling up now…
Slides payment card…
Me: Unable to process.
Ignorant and Insufficient: Again!
Me: Ma’am we can save your groceries until your ready.
Ignorant and Insufficient: Maybe it’s this checkstand too.
*Sigh…*




