When customers are frustrated they usually like to blame someone or something. It’s never their fault and it happens so often that we just have to suck it up and try to be patient as possible with the customer. We have to sympathize with the customer but sometimes you just have to tell them like it is…
A man in his mid 20′s buys 40 bottles of Arizona Green Tea with Ginseng during our 10 for $10 sale and he’s trying to slide his payment card through the reader…
Ginseng Man: This always happens to me! Your damn card reader doesn’t work!
I pay extra attention to him while scanning his bottles of ginseng and ask him to slide his payment card again.
Ginseng Man: See it keeps saying “Unable to process!”
I noticed he didn’t or couldn’t slide the payment card correctly because his hand keeps trembling…
Me: I can slide it for you.
Ginseng Man: I can do this! It’s this machine it’s always this machine!
He couldn’t hold the payment card still enough because his hand keeps trembling and the card needs to have a smooth swipe.
Ginseng Man: F&#$ this machine!
Me: Sir, please calm down.
Ginseng Man: F&%$ you!
Me: Look! I’m not a rocket scientist but you might wanna chill on the Ginseng Tea!
Here are some other card related incidents for your pleasure…
