I walked into my department this morning to find an order of 22 balloons that was going to be picked up in a few hours. I put on my safety goggles and filled each latex balloon with Hi-float and started blowing them up. With so many balloons, I usually try to make it easy on the customer while transporting them in their cars. I will put nine to ten balloons in a large garbage bag, tie it with the strings hanging out, and put in a heavy weight so the bag doesn’t fly away. This also keeps it lower in the car so it isn’t as hard to drive. This order required three bags, so I put weights in each (though it costs my department more because those heavy weights are expensive!), and I even gave the customer a balloon bouquet discount because she had one Mylar balloon in the order.
Miss K came in later than expected, but in somewhat good spirits. I introduced myself, and showed her the balloons I filled for her.
Me: Miss K, unfortunately I do not have a register, so you have to make the purchase up front, but I can help you carry out your balloons after you have purchased them.
Miss K: That’s fine, I will be right back!
A few minutes later, she comes back holding her receipt…
Me: Alright, here you go! I just need to che…
Miss K: Can I just have the Mylar balloon out of there? I expected a big bouquet to take into the restaurant…
Me: Yes, but I put them in the bags so you can transport them easier, and it’s not difficult at all to take them out. I left the strings out so they won’t get tangled, and there are weights if you need them.
Miss K: Well what use do I have for a bag?
Me: I can take them out if you would like.
Miss K: No! Never mind! She storms out with the bags
I didn’t even have the chance to check her receipt. I think I may have been duped…
Have you been mad at someone who was just trying to help you?
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