Wet Clean Up

by PkWynn on September 1, 2010

The most common announcement heard in the grocery store aside from our selling suggestions is, “clean up aisle…” It’s also the announcement courtesy clerks dread as they head towards the backroom to fetch the mop bucket. Now we’ve seen all kinds of messy spills such as wine, cooking oil (which is such a pain), beer, eggs, but in this particular scenario you can only ask one question… why?

Customer: There’s a spill on aisle 7.

Me: Thank you. We’ll get right on it ma’am.

WE NEED A WET CLEAN UP ON AISLE 7!

Customer comes back…

Customer: It’s also on aisle 8, 9, 10 and 11.

Me: What the…

Customer: Looks like a trail…

WE NEED A WET CLEAN UP ON AISLE 7, 8, 9, 10 and 11!

I lock off my checkstand to make sure the courtesy clerks are attending the matter.

What is that? I ask Johnny J.

Johnny J: I don’t know. Vinegar maybe?

Me: Vinegar doesn’t smell like that plus its not yellow looking.

Johnny J bends down to smell it…

Me: Whoa! Johnny! Just mop it!

Johnny J: I can’t pin it on anything but it sure smells familiar.

I leave Johnny J and head back to the checkouts.

Customer: Hey! Guess what? I found your leak.

She points to an older gentleman who completely oblivious that he has a giant wet stain in front of his pants and he’s headed towards the checkout lanes.

Johnny J! Bring the mop to the checkstands!

urinate in pants

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Retail Hero?

by PkWynn on August 18, 2010

I’m sure anyone who’s worked in retail all wanted to do something spontaneous like this…

(Aug. 10) — JetBlue flight attendant Steven Slater has become an instant Internet folk hero after arguing with a passenger, making a four-letter-word-laced intercom announcement and then fleeing down the aircraft’s inflatable emergency slide at New York’s JFK airport — with a beer in hand, snatched from the beverage cart.

Slater, 38, activated the plane’s chute Monday, moments after the passenger who tried to remove luggage from an overhead bin too early upon landing bonked him on the head with a bag and then swore at him, according to news reports. Slater swore back at the passenger over the plane’s loudspeaker and then said, “That’s it. I’ve had it.” He grabbed a beer, his own luggage and slid down onto the tarmac.

“I wish we could all quit our jobs like that,” passenger Phil Catelinet, who was on Slater’s flight from Pittsburgh, told the New York Daily News. “He seemed kind of happy about it. He was like, ‘I just quit my job.’”

At least seven Facebook fan pages have been created in Slater’s name, one with an image that appears to be from a Jet Blue safety demo showing a man careening down escape chute. “I LOVE YOU! YOU ARE MY HERO!” one fan wrote in all capital letters. “Come to San Francisco and I will buy you a drink,” wrote another. “Steven … you are a hero to many!”

But a Daily News columnist perhaps captures the public reaction to Slater’s antics best, with his headline: “Take This Job and Shove It! JetBlue flight attendant Steven Slater does what we all dream of doing.” The New York Post headline blares: “FREAKIN’ FLIER!”

An AOL Jobs piece suggests that Slater’s outburst is a symbol of worker stress in a rocky economy.

Despite his new-found fame, Slater is facing charges of criminal mischief, reckless endangerment and trespassing. Slater was arraigned in a Queens courtroom today, where a judge set his bail at $2,500, according to The Associated Press. Slater was released on bail Tuesday night. He was arrested Monday at his New York City home, where neighbors described Slater as grinning as police led him into a squad car in handcuffs.

“When they hit that emergency chute, it drops down quickly within seconds,” an unidentified law enforcement official told The New York Times. “If someone was on the ground and it came down without warning, someone could be injured or killed.”

JetBlue said it is investigating, but “at no time was the security or safety of our customers or crew members at risk.” The Times also reports that it took JetBlue more than 20 minutes to notify Port Authority police of what happened, in violation of policy. The lag gave Slater enough time to reach his car and drive home from the airport.

The airline suspended Slater pending the results of its investigation.

With strangers inquiring about how they can donate to a legal defense fund, the administrator of another Facebook page with more than 3,600 fans (and counting) wrote: “As of this moment there is no official donation response in effect yet however if such a fund is erected it will be made public on here. Thanks for the support!”

On his MySpace profile, Slater earlier listed his mood as “pissy” but otherwise comes across as being happy with his job. “My airline affiliation allows me amazing travel privileges, and I love to max it out with trips around the world, sometimes on a moment’s notice! Let’s go!” his profile reads.

Neighbors also described him as a diligent worker and content person, but said his mother has been seriously ill and that he could be stressed out about her condition. “Steven’s mother is dying,” Judy Rochelle, whose son Kenny lives with Slater, told the Daily News. “She has lung cancer. She’s had two chemos and the prognosis is not good. They were on their way out to California this weekend to settle her affairs.”

Another neighbor who lives near Slater’s mother’s home in a Los Angeles suburb told the Times that Slater is a “very conscientious, responsible individual.”

“It could be the pressure of his mother’s illness, because that’s not the type of behavior or conduct that Steve exhibits,” Ron Franz told the Times.

Is he really a retail hero?

From: AOL.com

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Grocery Clerk Shoots 16 Year Old

August 17, 2010

I will never loiter outside another grocery store again… (MEMPHIS 8/17/2010) The people were hanging out front again. There are always folks loitering around the In and Out Grocery in North Memphis. There are plenty of no loitering signs around, clerks constantly come out of the store to tell folks to leave, but they don’t. [...]

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Retail by Norm Feuti

August 16, 2010

Just found this comic by Norm Feuti. He draws comics about life in retail and this one is so so true… From: SeattlePi.com

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Thank You for the Sticker

August 16, 2010

In our grocery store, clerks buy stickers with their own money to give to the kids who ask. We buy them by the roll and they go out fast! The funny thing is we don’t expect anything from the kids but a smile on their face. The parents, however, want to teach their child how [...]

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Too Fast Too Furious

July 29, 2010

Ugh, life without internet sure sucks and trying to post stories on the cell phone is no bueno! Anyhow, thank you folks for still coming by and reading. A big thank you to the commenters as well! Your feedback and your stories is what keeps this going! Now onto the story… A dirty blonde hippyish [...]

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Just Can’t Say, “I Don’t Know”

July 19, 2010

As grocery clerks, we are the closest thing to a directory for product knowledge, directions, or anything the customer is curious about. We will always have answer because we simply cannot say “we don’t know.” We will either find an answer or … make one up. I’m sure I have plenty of people still looking [...]

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Five Finger Firewood

July 13, 2010

I remember like it was yesterday, I was filling in for the nightcrew because one of our guys called in sick (seems like its a recurring theme in the world of retail grocery.) It was about 2:30 AM and my co-worker Matt wanted to take a cigarette break outside. I might as well join him [...]

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Ginseng Man

July 12, 2010

When customers are frustrated they usually like to blame someone or something. It’s never their fault and it happens so often that we just have to suck it up and try to be patient as possible with the customer. We have to sympathize with the customer but sometimes you just have to tell them like [...]

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Grocery Store Healing

July 6, 2010

Tell me what you guys think of this. Feel free to comment or email me at pkwynn@mostlygrocery.com.

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